Help & FAQ's
You can contact us in a number of ways:
Via email: customerservices@bsimerch.com
Post and Phone:
UK, Europe and the Rest Of the World
United Kingdom
Gate B, St George`s House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 (0) 19 26 83 97 77
North America
North America
13 Scenic Drive, Apt T
Croton on Hudson,
New York, 10520
United States of America
Tel: +1 (631) 665 5058
SHIPPING COST
Out shipping charges are based on location, item weight and quantity. If you order multiples of the same product type then the first item will be charged at full shipping price the following items of that type will be charged at half the shipping price.
CHARGES
WE WILL CHARGE YOUR CARD AS SOON AS YOU HAVE SUBMITTED YOUR ORDER
DELIVERY & AVAILABILITY
As we offer the largest selection of music merchandise on the internet, we are constantly being asked if a product is in stock or how soon it will be available.
When you submit your order, your credit card will be charged immediately, so please e-mail customerservices@bsimerch.com with your order number and we will be able to give you more information on a expected delivery date for your order.
CANCELLATIONS, RETURNS & REFUNDS
Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 14 (fourteen) days after the receipt of the goods. If you are not completely satisfied with your purchase, you can return it to us within 14 (fourteen) days of receipt, in excellent condition suitable for resale, for a replacement, exchange or refund of the same item. After cancelling the order you have 14 (fourteen) days to return any items already shipped. You will be refunded within 14 (fourteen) days of receipt of your return. Please call or email our Customer Services department (customerservices@bsimerch.com or +4420 7428 1799) for returns instructions.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.
Returns & Refunds
UK, Europe and the Rest Of the World
United Kingdom
Gate B, St George`s House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 (0) 19 26 83 97 77
Returns & Refunds
North America
North America
1265 Sunrise Highway
Suite 102
Bay Shore NY, 11706
United States of America
Tel: +1 (631) 665 5058
Personal Information
Your personal information will only be used for billing and shipping reasons. If you have selected to receive marketing and offers then you will receive an e-mail newsletter informing you of new products and artists. We don’t store credit card details on our server. All this information is passed to our merchant payment provider and we never have access to your full credit card details for better security both for you and for our company.